Owen Hodda

Service and experience design practitioner

I am a designer and researcher with over 15 years experience in service design, experience design, customer-led strategy, and product insight and innovation.My work helps organisations’ products and services succeed through:
- Gathering deep customer insights to identify market fit and user needs
- De-risking delivery programs through prototyping to test assumptions and refine solutions
- Identifying opportunities for simplification and driving impact through mapping and orchestrating complex, multi-channel environmentsI also advise companies on how to establish high-performing design teams that foster creative work, evidence-led decision making and creative problem solving.I am currently working as the Employee Experience Design Lead for ANZ Bank’s HR team.

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